Cancellation Policy
1. Project Cancellation by Client
Clients may request project cancellation by contacting us through official communication channels.
Cancellation requests must include:
- Project details
- Payment information
- Reason for cancellation
2. Cancellation Before Work Starts
If cancellation is requested before the project has started, Dreamwarez may provide a partial or full refund after deducting:
- Consultation fees
- Administrative charges
- Payment gateway charges, if applicable
3. Cancellation After Project Initiation
Once project work has started:
- Charges for completed work, resources, planning, research, and development will apply.
- Any remaining eligible amount may be refunded at Dreamwarez’s discretion.
4. Subscription & Maintenance Services
For recurring services such as:
- Website maintenance
- Hosting support
- Monthly retainers
- SEO or marketing plans
Clients must request cancellation before the next billing cycle.
No refund will be provided for the already active billing period.
5. Delayed or Inactive Projects
If the client remains unresponsive for an extended duration:
- The project may be marked inactive or cancelled.
- Dreamwarez shall not be responsible for missed deadlines caused by communication delays.
6. Cancellation by Dreamwarez
Dreamwarez reserves the right to suspend or cancel services if:
- Payments remain pending
- Fraudulent activity is suspected
- Terms are violated
- The client engages in abusive or unethical behavior
7. Payment Gateway Compliance
All cancellations and refunds processed through Razorpay are subject to Razorpay’s payment processing and refund policies.
8. Refund After Cancellation
Where applicable, refunds after cancellation will be processed to the original payment source and may take 5–7 working days or longer depending on the banking provider.
9. Policy Updates
Dreamwarez reserves the right to update or modify this policy at any time without prior notice.
10. Contact Us
For cancellation-related support or queries, please contact us via: